Cancellation Policy

Cancellation policy, updated 26/02/2024.

Thank you for engaging with GP Ninja. We're dedicated to supporting your professional growth and understand that your circumstances may change, necessitating a cancellation of your subscription. Below are the guidelines for cancelling your subscription, including details regarding our 2-week free trial period.

Subscription Details:

Subscription Fee: £8 per month (depending on service), following a 2-week free trial.
Renewal Period: Monthly, post-free trial.

2-Week Free Trial Period:

New subscribers enjoy a 2-week free trial with full access to GP Ninja services.
Cancellation during the trial incurs no fees. To avoid automatic subscription charges, cancel before the trial ends.

Cancellation Request Methods:

Via Email: Send a cancellation request to support@gpninja.co.uk from your account's associated email. Include your full name and the subject line "Cancellation Request - [Your Full Name]."
Through Your Account on Our Website: You can also cancel your subscription directly through your GP Ninja account settings. Navigate to the subscription or account settings section and follow the prompts for cancellation.

Notice Requirement:

Provide at least 7 days' notice before your renewal date to cancel a paid subscription. For trial cancellations, ensure your request is made before the trial period concludes to avoid charges.

Cancellation Process:

Verification: We will verify your account details upon receiving your cancellation request.
Timing: Accounts closed at least 7 days before the next billing cycle or before the trial period ends will not incur further charges.
Confirmation: A confirmation email will be sent once your account has been successfully closed, terminating your access to GP Ninja services.

Refunds:

GP Ninja does not issue refunds for partial subscription periods or if a subscription begins post-trial without cancellation.
Cancellations within the 7-day notice period or not before the trial's end will result in charges for the upcoming month, with cancellation effective from the next billing cycle.

Policy Changes:

GP Ninja may update this cancellation policy at any time. Subscribers will be notified of changes via email or website announcements.

Acknowledgment:

By subscribing to GP Ninja, including the 2-week free trial, you consent to this cancellation policy as part of our service terms.

Assistance:

For questions or help with your cancellation, reach out to support@gpninja.co.uk or use the support options available through your account on our website. We're here to assist you.